Refund policy

Refund Policy

Applies to purchases made on edu-optics.com.

1. Digital nature of our products

Everything sold on edu-optics.com is a digital product — downloadable PDF files delivered electronically. Nothing is shipped physically.

2. All sales are final once the download is accessed

Because digital products cannot be “returned” in any meaningful sense once the file has been delivered, all sales are final and non-refundable once you access, download, or begin downloading the files.

By placing an order, you expressly acknowledge and agree that (a) delivery of the digital product begins immediately after your payment is processed, and (b) you waive any statutory withdrawal or “cooling-off” right that would otherwise apply to your purchase, to the maximum extent permitted by applicable law.

3. When we WILL issue a refund

We will refund your purchase in full if any of the following occurs:

• The download link never arrives and we are unable to deliver the file within 5 business days of your payment.
• The delivered file is corrupted, incomplete, or materially different from what was described on the product page, and we cannot provide a working replacement.
• You were charged more than once for the same order due to a technical error.

4. How to request a refund

Email eduoptyka@proton.me within 14 days of your purchase with:

• Your order number,
• The email address used at checkout,
• A short description of the issue.

We respond within 3 business days and process approved refunds within 10 business days, to the original payment method.

5. Chargebacks

Please contact us before initiating a chargeback with your card issuer. Most issues can be resolved directly and faster by email.

6. Consumer rights that cannot be waived

Nothing in this policy limits or removes any rights that cannot be limited or removed under mandatory consumer protection laws applicable to you.

7. Contact

Refund questions: eduoptyka@proton.me.